NAPA AutoCare Centers of Dekalb County

Automotive KNOW HOW Talk – Part 2

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When the time comes for your vehicle’s maintenance or repair, being car care aware is important. However, if you are not someone thrilled to learn about auto care being car care aware is most likely the least of your worries. Luckily, we have a few KNOW HOW tips to help you become a little more car care aware.

KNOW HOW TIP: MISDIAGNOSIS

Auto care shops may accidentally misdiagnosis a problem. If this happens they will generally offer a refund and possibly a discount on the next repair. However, if your problem is misdiagnosed multiple times without being offered a refund or discount, this could be a red flag.

KNOW HOW TIP: PRICING

Do not be afraid to ask what it will cost for a repair or maintenance. It is always a good idea to ask around or check online to see if you are being properly charged. Keep in mind that pricing will vary from shop to shop. Some shops might have higher prices for better quality products, but anything 20%-30% more is a red flag!

KNOW HOW TIP: URGENT RECOMMENDATIONS

Do not make impulsive decisions. Listen carefully to the recommendations the mechanic/technician is making. Be sure search online and ask questions before moving forward with recommended repairs.

KNOW HOW TIP: CERTIFICATIONS

When choosing your auto care shop, insure that they have the proper certifications. This ensures the employees are knowledgeable about the up-to-date automotive industry. It is also important to check that the technicians/mechanics working on your vehicle are certified by the National Institute of Automotive Service Excellence (ASE).

If you have any questions about being car care aware, or understanding the repair or maintenance being performed on your vehicle, call or visit the ASE certified technicians/mechanics at your local NAPA AutoCare Center.