NAPA AutoCare Centers of Dekalb County

Automotive KNOW HOW Talk – Part 1

For those of you that are not extremely knowledgeable about the automotive industry, being taken advantage of and getting overcharged are common fears. Get the KNOW HOW that will to help be more knowledgeable about the automotive industry and prevent you from being a target.

 

KNOW HOW Between Maintenance or and Repair

Routine maintenance is required to keep your car in its top operating condition. A maintenance schedule can be found in your vehicle’s owner’s manual, or visit your local NAPA AutoCare Center. Repairs are a service that is required to fix a problem.

KNOW HOW Between Mechanic and Technician

The biggest difference between mechanics and technicians would be that most all technicians are mechanics, but not all mechanics are technicians. It does not matter what they call themselves as long as they reliably address your car concerns. It is important that you are able to confidently trust them for every maintenance or repair.

KNOW HOW to Talk with a Mechanic/Technician

Getting the right repair price depends on how you communicate with the mechanic/technician. Below are 4 KNOW HOW tips that can help:

KNOW HOW TIP 1: DESCRIBE THE PROBLEM FULLY

When symptoms occur, write them down, so that you can provide the technician with as much information as possible. Try to speak directly with who will be working on your vehicle.

KNOW HOW TIP 2: DO NOT OFFER DIAGNOSIS

Avoid saying things like “ I think this caused it…” This could cause a misdiagnosis and this can put your on the hook for any repairs the shop suggests.

KNOW HOW TIP 3: OFFER TEST DRIVE

If the symptoms occur only when your drive, ask the mechanic to accompany you on a test drive.

KNOW HOW TIP 4: ASK FOR EVIDENCE

If you’re not comfortable with the diagnosis, ask the shop to show you. Worn brake pads or rusted exhausted pipes are easy to see. Do not let the mechanic refuse your request due to insurance company rules about and customers in the work area. Insist any way!

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Look out for our next blog, Automotive KNOW HOW Talk Part 2. Get We’ll discuss and give you the KNOW HOW on avoiding mechanic tricks. If your vehicle is in need of maintenance or repairs, avoid being a target, and visit the ASE Certified Technicians at your local NAPA AutoCare Center.